Bounce rates are a
really important metric for any website.
If you have any kind of analytics for your website, including Google Analytics, one of the metrics is
reports to you is the bounce rate. So what is bounce rate and why should you
care?
"Bounce rate is the
percentage of users who view only one page of your website and then leave the
website."
Why
we care about bounce rate?
Bounce rate is one
metric that helps to suggest how useful users are finding our site. If our
bounce rate is very high that tends to indicate that our site as a whole isn’t
very useful — possibly because it doesn’t contain the information the user was
searching for, the information wasn’t easy enough to find, or because the site
is hard to read (poor site design, cluttered with ads, etc.).
A high bounce rate can
suggest several potential issues, including:
1. Bounce rate could
suggest our site is optimized for a poor keyword — users entering that keyword
into search engines are actually looking for something other than what our site
offers.
2. Bounce rate could
suggest the page of your site that shows up in search results is not the page
with the information the user was seeking, so they went back to the next site
on the search engine list rather than navigating through our site to find the
information. This is the danger of centering all our SEO efforts on the home
page of our site, rather than on landing pages.
3. Bounce rate could
suggest our site could actually provide exactly the information that the user
was seeking, so completely that they have no need or interest in anything else
on our site (they searched for “how many centimeters in an inch” and our site
said 2.54. That’s all they need.)
4. Bounce rate could
suggest our site has poor navigation, and/or poor internal linking. The page
could have been just fine, but there was nothing to really motivate the user to
keep looking around.
5. Bounce rate could
suggest your site has poor design. A crummy looking site can have a powerful
ability to chase people away.
In general we want
users to view more than just one page of our site. We want our site to entice
them to follow the links within our site and explore more of our content. We
will very rarely get a sale or conversion from someone who only viewed one page
of our site.
What
is a good bounce rate?
Bounce rates vary
wildly from industry to industry. What is a good bounce rate for your industry
and your neighbor’s industry are going to be very different. Blogs in
particular tend to have higher bounce rates, since readers tend to show up to
read the most recent post, and then they’re all caught up.
We can, however, make
some broad generalizations about bounce rates.
For the most part, any
bounce rate over 70% is considered a high bounce rate, and a high bounce rate
is bad. At that point there’s probably something wrong with our site, or we
have links pointing to our site when our site has nothing to do with those
links. A bounce rate higher than 70% is usually an indication of trouble.
Bounce rates under 50%
are generally considered very good bounce rates indeed. It sounds a bit strange
to suggest that if half the people coming to our site leave right away then
we’re doing great, but it’s true. Bounce rates as low as 40% or 30% are pretty
spectacularly awesome.
Most sites experience
bounce rates between 50% and 60%, and these are considered perfectly fine
bounce rates. It’s always a good idea to continually improve your site to
reduce bounce rates, but you generally should not be alarmed at bounce rates in
the 50% – 60% range.
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